ao99's Privacy Policy
Here you will find clear and detailed information about how ao99 collects, uses, and protects your personal information.
Introduction & Scope
This Privacy Policy ("Policy") applies to all services, websites, and applications of the ao99 platform. ao99 gives the highest priority to protecting users' personal information and is committed to operating with full transparency at all times.
By visiting the ao99 website, registering an account, or using any of our services, you are considered to have agreed to the terms of this Policy. This Policy fully explains your rights and how your information is protected.
Important Notice: ao99 never sells or rents your personal information to third parties. Your information is used only for the purposes described in this Policy.
1. Information We Collect
ao99 collects various types of information needed to operate the platform. The purpose of collecting this information is to provide you with better service and to ensure the security of the platform.
1.1 Information You Provide Directly
When you open an account or use services at ao99, the following information is collected:
- Full name and date of birth (for age verification — only those aged 21 or above may use the services)
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Financial transaction information (via bKash, Nagad, Rocket, Upay, or bank transfer)
1.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device type
- Browser information and operating system
- Platform access times and session details
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
1.3 Information Received from Third Parties
For identity verification or fraud prevention, ao99 may in some cases receive supplementary information from trusted third parties. This information is used solely to ensure security.
2. Purpose of Using Information
ao99 uses the information collected for the following legitimate purposes:
2.1 Service Operation & Improvement
- Account creation, management, and verification
- Processing deposits and withdrawals
- Managing bonuses, promotions, and VIP benefits
- Providing customer support
- Improving service quality and user experience
2.2 Security & Protection
- Preventing fraud, money laundering, and illegal activity
- Ensuring account security
- Age verification — services are for those aged 21 or above only
- Identifying and resolving technical issues
2.3 Communication
- Sending transaction-related notifications
- Account security alerts
- Relevant promotional information (only with your consent)
- Notifications about changes to policies
2.4 Legal Obligations
ao99 may be required to retain and disclose certain information in order to comply with applicable laws and regulations. In such cases, legal requirements are always followed.
3. Data Security Measures
ao99 has implemented internationally recognised technical and organisational measures to protect your information on the platform.
3.1 Technical Security
- SSL/TLS Encryption: All data transmissions are handled through encrypted channels.
- Database Encryption: Stored information is kept secure in an encrypted state.
- Firewall & Security Protocols: Multiple layers of security are in place to prevent unauthorised access.
- Regular Security Audits: Regular audits are conducted to identify and address potential vulnerabilities.
3.2 Administrative Security
- Only authorised staff have access to personal information.
- All staff receive training on data protection.
- Data access is logged and monitored.
What to Do in a Security Incident: If you notice any suspicious activity related to ao99's security, contact [email protected] immediately. Our security team is active 24/7.
4. Disclosure & Sharing of Information
ao99 never sells or rents your personal information. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
The minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, or technical services. These partners are bound by strict confidentiality agreements and may only use the information received for the specified purpose.
4.2 Legal Obligations
Information may be disclosed as required by court order, regulatory authority direction, or applicable law. In such cases, ao99 operates within the bounds of its legal obligations.
4.3 Security & Fraud Prevention
Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity.
4.4 Business Transfers
If there is any change to ao99's business structure (merger or acquisition), information may be transferred after notifying users in advance.
5. Cookies & Tracking Technologies
The ao99 website uses cookies and similar technologies to help improve service quality and personalise the user experience.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and basic functionality. Disabling these may prevent services from working properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand how the platform is used and to improve services.
5.2 Cookie Controls
Cookies can be rejected or deleted through your browser settings. However, disabling certain essential cookies may limit ao99's services.
6. Data Retention Period
ao99 does not retain personal information longer than necessary. The following factors are considered when determining the retention period:
- Duration of account activity
- Applicable legal obligations related to financial and security matters
- Requirements for dispute resolution or legal claims
- Fraud prevention and security review needs
Even after an account is closed, some information may be retained for a defined period due to legal obligations. After that period, the information is securely deleted or anonymised.
7. Your Rights & Choices
ao99 respects users' right to maintain control over their personal information. You have the following rights:
7.1 Right to Access Information
You can request a copy of the information ao99 holds about you. This request can be sent to [email protected].
7.2 Right to Correct Information
If any of your information is incorrect or has changed, you have the right to ask ao99 to correct it.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
7.5 Right to Opt Out of Marketing Communications
You may opt out of promotional communications at any time. To do so, contact [email protected] or use the unsubscribe link in any email you receive.
To exercise any of the above rights, contact ao99's privacy team at [email protected]. We provide support 24/7.
8. Privacy Protection for Minors
ao99's services are for those aged 21 or above only. ao99 does not knowingly collect any information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If a guardian suspects that a minor is using ao99, they are requested to contact [email protected] without delay.
9. International Data Transfers
ao99 primarily serves users in Bangladesh. However, due to technical infrastructure, some information may be processed or stored on servers located in other countries. In such cases, ao99 ensures that:
- Adequate data protection measures are in place in the country to which information is transferred.
- Appropriate safeguards are in effect at the time of data transfer.
- All transfers are consistent with applicable law.
10. Changes to This Policy
ao99 may update this Privacy Policy from time to time. If there are significant changes to the Policy:
- A notification will be sent to your registered email address.
- Details of the changes will be prominently published on the website.
- The new policy will take effect from the date of the change.
If you continue to use ao99 after receiving a notification, you will be considered to have agreed to the updated policy. If you do not agree with the changes, you have the right to close your account.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact ao99's privacy team. We provide support in both Bengali and English.
Get instant support through the live chat option on the ao99 website — in Bengali and English.
[email protected]
Instant support via live chat. We also respond to email enquiries as quickly as possible.
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.