ao99 Terms and Conditions

These terms and conditions ("Terms") govern the use of the ao99 platform and all related services. By accessing ao99.mom or creating an account, you agree to be legally bound by these Terms.

These Terms apply to players from Bangladesh. By using the ao99 platform, you confirm that:

• You are at least 21 years of age.
• You are participating on this platform voluntarily.
• Online gaming is not legally prohibited in the area where you reside.
• You have read and understood all provisions of these Terms.

ao99 reserves the right to modify these Terms at any time. Continued use of the platform after any changes means you are considered to have accepted the updated Terms. For significant changes, ao99 will attempt to notify you at your registered email address.

2.1 Creating an Account

To create an account on ao99, you must provide accurate and complete information. Each person may operate only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or closure.

2.2 Account Verification

ao99 may request to verify your identity at any time. This may require a national identity card, passport, or other government-issued identification. Withdrawals may be held until verification is complete.

2.3 Account Security

It is your responsibility to keep your login details confidential. Any unauthorized access to your account must be reported to ao99 support immediately. ao99 will not be liable for any loss arising from third-party use of your account.

2.4 Account Closure

You may voluntarily close your account at any time. ao99 may also suspend or close an account for the following reasons:

• Violation of these Terms.
• Fraudulent activity or system abuse.
• Providing false information.
• If the account holder is found to be a minor.
• Operating multiple accounts.

3.1 Deposit Methods and Limits

The ao99 platform currently accepts deposits through the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, BRAC Bank).

Deposits are generally credited to your account instantly. If there is a delay for any reason, please contact [email protected].

3.2 Withdrawal Policy

The following terms apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals will only be processed using the same method used for the deposit.
• Standard withdrawals are completed within 1 hour.
• Active bonus wagering requirements must be met before withdrawing.

3.3 Applicable Conditions for Deposits and Withdrawals

ao99 reserves the right to hold payments in cases of fraudulent or suspicious transactions. Only the account holder may deposit or withdraw funds from their account.

4.1 Welcome Bonus

A 200% welcome bonus is available on your first deposit at ao99, up to a maximum of ৳5,000.

4.2 Wagering Requirements

The bonus must be wagered 25 times before it can be withdrawn. Wagering is calculated based on the bonus amount only, not the deposit.

4.3 General Bonus Rules

• The welcome bonus applies only once per account.
• The applicable offer must be active at the time of deposit to receive the bonus.
• Bonus funds cannot be transferred to another account.
• Withdrawing the original deposit before completing bonus requirements may result in the bonus being cancelled.
• ao99 reserves the right to modify or cancel any promotion.
• Attempting to collect bonuses through fraudulent means may result in account closure.

5.1 Game Operation

All games operated on the ao99 platform use Random Number Generator (RNG) technology to ensure fair and unbiased outcomes. Content from reputable game providers is used, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Intentionally exploiting any bug or error in the game system or software.
• Playing games using automated bots or software.
• The same person participating in the same game across multiple accounts.
• Colluding with other players.
• Any form of cyberattack related to the platform.

5.3 Technical Issues

If a game is interrupted due to a technical fault, ao99 will arrange to refund the bet amount or restart the game where applicable. In the case of abnormal winnings resulting from a system error, ao99 reserves the right to void the relevant amounts.

ao99 has five VIP tiers. Players can advance to higher tiers based on their activity:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.
• Diamond: Up to 1.5% cashback per week.

The ao99 support team can provide further details about VIP benefits. ao99 reserves the right to modify or cancel the VIP program terms at any time.

ao99 believes that gaming should be a form of entertainment. We encourage our players to play responsibly and provide a number of tools and guidance to support this.

7.1 Self-Restriction Tools

• Setting deposit limits.
• Setting gaming time limits.
• Taking a temporary break (cooling-off period).
• Permanent self-exclusion.

To use these tools, please contact the support team. For more information, visit our Responsible Gaming page.

7.2 Protection of Minors

ao99 strictly prohibits anyone under the age of 21 from opening an account or using the platform. If information about an account held by a minor is found, it will be closed immediately and the associated funds may be forfeited.

ao99 is committed to protecting your personal information. All data is stored securely using SSL encryption technology. Full details of how we collect, use, and protect your information can be found on our Privacy Policy page.

Purposes for which collected data is used:

• Account management and verification.
• Transaction processing.
• Providing customer service.
• Fraud prevention and security.
• Meeting legal obligations.

ao99 does not sell your personal information to third parties without your consent. However, necessary information may be shared with service provider partners or due to legal obligations.

9.1 How to Submit a Complaint

If you have a complaint, please contact the ao99 customer service team first. All complaints are examined in good faith. Contact methods:

• 24/7 live chat — available in Bengali and English.
• Email: [email protected]

When submitting a complaint, please include your account number, the date and time of the incident, and a detailed description.

9.2 Limitation of Liability

ao99 will not be liable in the following cases:

• Game loss due to internet disconnection.
• Issues caused by a fault in the user's own device.
• Failure of a third-party payment provider.
• Unauthorized access to an account due to the user's own negligence.
• Unexpected technical outages.

9.3 Applicable Law

These Terms are governed by applicable law. In the event of any dispute, ao99's final decision will be taken into consideration. Before making a decision on any matter, ao99 provides both parties the opportunity to be heard.

10.1 Intellectual Property

All content, designs, logos, software, and games on the ao99 platform are protected by intellectual property rights. Reproducing, distributing, or using any content for commercial purposes other than personal use is prohibited.

10.2 Service Changes

ao99 reserves the right to temporarily suspend the service for maintenance, upgrades, or other reasons with little or no advance notice. Scheduled maintenance is communicated as early as possible.

10.3 Severability

If any provision of these Terms is found to be legally unenforceable, the remaining Terms will remain fully in effect. The unenforceable provision will be replaced with an enforceable provision of the closest possible meaning.

10.4 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming policy together form the entire agreement between ao99 and the user. Any prior oral or written promises or understandings on these matters are superseded by these Terms.